CUSTOMER SERVICE

HOLIDAY SHIPPING GUIDE:
Orders placed after December 12th shipping via ground service are not guaranteed to arrive before December 25th.

GIFTS ORDERED VIA GROUND SERVICE WILL BE SHIPPED VIA GROUND SERVICE. THERE WILL BE NO DISCOUNTS OR REFUNDS FOR GIFTS DELIVERED LATE OR NOT ORDERED WITH THE CORRECT SHIPPING METHODS.

POLICIES:

SUBSTITUTIONS:
At times it may be necessary for us to substitute items when creating a gift package. We will always use a substitute of equal or greater value when we find this to be a necessity.

CANCELING/CHANGING your order:
When canceling or changing an order or an address we need to be notified by phone ASAP!. If the order has been shipped and not delivered you may cancel the order but will be responsible for shipping charges and your merchandise will be credited. Otherwise, all sales are final. In the event that your package is lost, damaged or returned to us, we will refund the cost of the basket (less any shipping fees), at your request. Items that are returned to us, either for lack of correct shipping address or recipient refusals, can be re-shipped with extra shipping fees.

REFUNDS & RETURNS:

Customer satisfaction is very important to us, but ALL SALES ARE FINAL. In the event that your package is lost, damaged, or returned to us, we will refund the cost of the basket, not the shipping charges, at your request. Items that are returned to us for lack of correct shipping address, or recipient refusal can be re-shipped with an extra shipping fee.

SHIPPING:

We will happily ship your package(s) via UPS or Fed Ex both nationally and internationally. When shipping internationally, alcohol and perishable gifts cannot be shipped to international destinations. We do require a 3rd party Fed Ex account number to charge duties and tax charges. If you do not have a Fed Ex account number we will be happy to ship the gift to you and you may forward the gift on to it’s destination.

Perishable Products:
Any gift including fresh fruit or perishable food products must be shipped via 2nd or next day shipping. During the summer months, chocolates must be shipped on ice and via express shipping.

***P.O Box or APO address*** WE CANNOT SHIP TO PO Box or APO address. (If your order is addressed to a PO Box or APO address, is incomplete or incorrect, a reroute fee will apply)

UPS AND FED EX CLOCK STARTS THE DAY AFTER THE PACKAGE IS SHIPPED. So the shipping day does not count. For example, a package shipped GROUND TO CALIFORNIA, a five-day shipment if shipped on Monday will arrive the next Monday. Saturdays and Sundays do not apply.

Fed Ex and UPS only guarantee next day and 3 day shipping. Ground shipping delivery is not guaranteed. This is an estimated time of arrival that your gift should arrive. When placing an order for delivery do not count the day ordered. Deliveries go by the next calendar day, Monday thru Friday:
2 day Express Delivery takes 2 business days (not including the day it ships)
3 day Express Delivery takes 3 business days (not including the day it ships)
Next Day Air Delivers the next business day.

HOLIDAY SHIPPING GUIDE:
Orders placed after December 12th shipping via ground service are not guaranteed to arrive before December 25th.

GIFTS ORDERED VIA GROUND SERVICE WILL BE SHIPPED VIA GROUND SERVICE. THERE WILL BE NO DISCOUNTS OR REFUNDS FOR GIFTS DELIVERED LATE OR NOT ORDERED WITH THE CORRECT SHIPPING METHODS.

ADDITIONAL SHIPPING INFORMATION

HOW YOUR GIFT IS PACKAGED:
We do do our best to ensure your gifts arrive in perfect condition. We shrink wrap each package and pack it in a heavy-duty cardboard box with plenty of packaging materials to eliminate shifting during shipment.

HOW TO KNOW WHEN YOUR PACKAGE IS SHIPPED:
If requested, we will email you a shipping notification and include any tracking information you would like.

QUALITY CONTROL:
We want your gift basket to arrive at its destination looking wonderful so we pay attention to the whole process. Each gift is hand made, shrink wrapped and packed in heavy duty card board boxes with plenty of packaging materials around it to virtually eliminate shifting during shipment.

PAYMENT:

Presentasia Gifts will happily accept Visa, Master Card, American Express, or Discover Cards. We also offer Corporate accounts for businesses. Call us for further information: 800.325.6677

SPECIAL REQUEST:
When placing a large order or “Just can’t find what you are looking for” feel free to give us a call. We are here to help and can create the “Perfect Gift” for any occasion. You can reach us TOLL FREE at 800.325.6677 or email us at gifts@presentasia.com

INSERTIONS:
We can include promotional items, literature, cards labels or even “specific gifts” with your gifts at no extra charge.

   © Copyright 2006 Presentasia Gifts Inc; all rights reserved.